Terms & Policies

1. Who we are

The Service is operated by Steliara ("Steliara", "we", "us", or "our"). Our full legal entity and registered address are set out in the Contact section. Online payments and subscription billing are handled by our Merchant of Record, Stripe, through Stripe Managed Payments. Purchases are processed by Link, a Stripe company, and may appear on your statement as "Sold through Link". Stripe's Consumer Terms apply to every purchase in addition to these Terms.

2. Eligibility & accounts

• You must be at least 18 years old and able to enter into a binding contract.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• You must provide accurate registration information and keep it up to date.
• You may not share your account or resell access without our written permission.

3. Subscriptions & payment

• The Service is offered on a subscription basis. Plan names, prices, billing intervals, and any free-trial terms are shown at checkout before you confirm.
• Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. The applicable price for the next period is the price displayed at the time of renewal.
• All payments are processed by Stripe as Merchant of Record. Stripe is responsible for charging your payment method, issuing invoices, and collecting applicable taxes (e.g. VAT/sales tax).
• Prices are shown exclusive or inclusive of taxes as indicated at checkout; final tax is determined by your billing location.

4. Acceptable use

You agree not to: (a) use the Service for unlawful purposes; (b) attempt to gain unauthorized access to the Service or its systems; (c) reverse engineer, scrape, or overload the Service; (d) upload content that is illegal, infringing, or violates the privacy or rights of others; or (e) use the Service to send spam or malicious code.

5. Your content & the people you work with

You retain ownership of the data you add to Steliara — including charts, profiles, notes, and recordings ("Your Content"). You grant us a limited license to host, process, and display Your Content solely to provide the Service. You are responsible for having a lawful basis to store information about the people you work with, and for informing them as required by applicable law.

6. Astrological content disclaimer

7. Service availability & changes

We aim to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features, and may update these Terms. Material changes will be communicated by email or in-app notice; continued use after changes take effect constitutes acceptance.

8. Termination

You may cancel at any time (see Refund & Cancellation). We may suspend or terminate your account if you breach these Terms or use the Service in a way that harms us or other users. On termination you may lose access to Your Content; we recommend exporting any data you wish to keep.

9. Limitation of liability

To the maximum extent permitted by law, the Service is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages, or for loss of data or profits. Our total liability for any claim is limited to the amount you paid for the Service in the 12 months before the claim.

10. Governing law

These Terms are governed by the laws of the jurisdiction in which Steliara's legal entity is registered, without regard to conflict-of-law rules. Nothing in these Terms limits any mandatory consumer rights you have under your local law.

1. Data we collect

• Account data: name, email address, password (stored hashed), and account preferences.
• Content data: charts, people profiles, birth data, notes, and recordings you create in the Service.
• Billing data: handled by Stripe (and Link, a Stripe company) as merchant of record. We receive limited transaction details (e.g. plan, status, country, last four digits) but never your full card number.
• Usage data: log data, device/browser information, audit events, and — where you consent — product-analytics events (pageviews and interactions) used to operate, secure, and improve the Service.

2. How we use data

• To provide, maintain, and improve the Service.
• To process subscriptions and prevent fraud (via Stripe).
• To communicate with you about your account, security, and service updates.
• To comply with legal obligations.

3. Legal bases (GDPR)

We process personal data under one or more of: performance of a contract (providing the Service), legitimate interests (securing and improving the Service), legal obligation (tax and accounting), and consent (where required, e.g. optional communications).

4. Sharing & sub-processors

Stripe (and Link, a Stripe company) acts as our merchant of record and as an independent controller of payment and transaction data, under Stripe's own Privacy Policy. We also share data with service providers who process data on our behalf under appropriate agreements, including PostHog (product analytics, hosted in the EU), our hosting and database providers, and email delivery providers. We do not sell your personal data.

5. Data retention

We keep account and content data for as long as your account is active. After account closure we delete or anonymize data within a reasonable period, except where retention is required for legal, tax, or security purposes.

Consultation audio recordings are kept for six months from the day they are made and then deleted automatically. Transcripts and summaries created from them stay with the profile until you delete them or close your account.

6. International transfers

Data may be processed in countries outside your own. Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses.

7. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal data, and you may object to certain processing. To exercise these rights, contact us using the details in the Contact section. You also have the right to lodge a complaint with your local data protection authority.

8. Security

We use industry-standard measures including encryption in transit, hashed passwords, and access controls. No method of transmission or storage is fully secure, but we work to protect your data.

9. Cookies

We use strictly necessary cookies to keep you signed in and to operate the Service. Stripe may set cookies during checkout to process payments securely. With your consent, we also use analytics cookies (via PostHog) to understand how the Service is used; you can accept or decline these in the consent banner, and analytics are off until you opt in.

1. Cancelling your subscription

• You can cancel at any time from your account settings or via the billing portal link in your Link receipt email (Stripe Managed Payments).
• When you cancel, your subscription remains active until the end of the current paid period, and it will not renew afterward.
• You will not be charged again after cancellation.

2. Refunds

• If you are within 14 days of your first purchase and have not made substantial use of the Service, you may request a full refund.
• Renewal charges are generally non-refundable, but if you were charged unexpectedly (for example, you intended to cancel before renewal), contact us and we will review your request fairly.
• We may issue refunds at our discretion for service issues or billing errors.
• As the merchant of record, Stripe/Link also lets buyers request a refund through Link support, generally within 60 days of the transaction.
• Approved refunds are returned to your original payment method by Stripe/Link, typically within 5–10 business days.

3. Statutory consumer rights

If you are a consumer in the EU/UK, you may have a statutory right of withdrawal within 14 days of purchase. By starting to use a digital service during that period you may agree that the service begins immediately, which can affect this right. Nothing in this policy limits mandatory rights under your local law.

4. How to request a refund

Email us at the address in the Contact section with your account email and the receipt/order ID from your Stripe/Link confirmation. You can also reach Stripe Managed Payments buyer support via link.com.

• Support email: skak.igor@gmail.com
• Service: Steliara — astrologer workspace
• Merchant of Record: Stripe, acting as merchant of record through Stripe Managed Payments (purchases processed by Link, a Stripe company)